Supplement Hub Asia FAQs | Quick Answers to Common Questions

FAQ's

Our Frequently Asked Questions (FAQ) section is designed to swiftly address the most common inquiries related to a specific topic, product, service, or organization. This curated collection of questions and answers aims to deliver immediate solutions, enhancing your understanding and experience efficiently.

Return / Refund

9. What is your return or refund policy?

Our return and refund policy allows you to return products within 60 days of purchase for a full refund if you are not satisfied with, unless you have experienced an allergic reaction to the product.

All returned products should be intact and within its original packaging and then sent to our warehouse in the Oude Meer (The Netherlands).

Please refer to ourReturns and Refunds page for detailed information.

Shipping

10. What are the shipping costs and duration?

If you have any questions about shipping and delivery, we recommend you to refer to the Shipping and Delivery page to have detailed information on shipping options, delivery times and associated fees.

11. Do you offer international shipping?

Yes, we provide international worldwide shipping to almost all countries. Shipping rates and delivery times vary per destination. Please refer to theShipping and Delivery page for more detailed information.

12. Can I track my order?

Once your order is shipped, you will receive a tracking number and instructions on how to track your shipment.

Payment

13. What payment methods do you accept?

We accept various international payment methods, including credit/debit cards, PayPal, iDeal and more. You can find the full list during the checkout process.

Subscription

14. What is the advantage of a subscription?

By opting for our subscription service, you enjoy a 10% discount on the total price of the selected products. This not only saves you money but also ensures a hassle-free and regular supply of your favourite items.

CURRENTLY WE DON'T OFFER SUBSCRIPTION ON SUPPLENT HUB ASIA

15. Can I edit and change the dates of my subscription?

NOT APPLICABLE AT THIS MOMENT

16. Can I cancel my subscription anytime?

Yes, you have the flexibility to cancel your subscription at any time without any additional charges after the second charge. We believe in offering you complete control and convenience, so you can modify or cancel your subscription whenever it suits you.

About Supplement Hub

17. Why can I trust you with my order?

Originally founded in the UK back in 2007, as a company we have served our clients since then as a trusted nutritional partner and supplement webshop. As a company we are proud to be licensed as B-Corp and additionally hold the Planet Mark certification to demonstrate our way of work.

18. Where’s your company located?

Our company’s head office is near Amsterdam, The Netherlands (Watergang to be exact), with our main warehouse located in Oude Meer (near Schiphol Airport). We also have a regional office in Taipei. For more information please refer to our About Us page.

19. Do you offer customer support?

You can reach our customer support team through the Contact Us page, where you'll find contact information and a form to submit your inquiries.

20. Can I find educational resources or articles on your website about supplements and health?

Yes, our blog section contains informative articles, guides, and resources related to supplements, nutrition, and overall health.